The stranger I never saw again

We were discussing the insights from the session. To be honest, I can't remember a single thing about the presentation. Our minds forget so much of the information we hear.

But I remember what he said next. He told me to read a book called Freakonomics by Steven Levitt and Stephen Dubner.

I bought it. I read it.

I saw a parallel. Levitt and Dubner showed me that people look at data and see what they want to see.

I realised we do the same thing in managing changes.

We measure who shows up. We measure who clicks "open." We call it success. But that is just engagement.

I took that insight and built it into the way that I measure change.

Focused not just on engagement, but also on impact.

Just because they listened doesn't mean the change is working.

If you want to start measuring success in a more comprehensive way you can grab the template or join the discussion in the Free Changing with Confidence Mini Course.

If you want to learn more about how set expectations of success around changes and learning for your people, then grab Changing with Confidence or book a call with Adrian.